Research Handbook on the Ombudsman
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Research Handbook on the Ombudsman
Hertogh, Marc; Kirkham, Richard
Edward Elgar Publishing Ltd
11/2018
552
Dura
Inglês
9781786431240
15 a 20 dias
Descrição não disponível.
Contents:
Foreword
Peter Tyndall
1. The Ombudsman and Administrative Justice: From Promise to Performance
Marc Hertogh and Richard Kirkham
PART I: FUNDAMENTALS OF THE OMBUDSMAN
2. The History and Evolution of the Ombudsman Model
Sabine Carl
3. Ombudsmen and Public Authorities: A Modest Proposal
Nick O'Brien
4. The Private Sector Ombudsman
Christopher Hodges
PART II: THE EVOLUTION OF THE OMBUDSMAN
5. Ombudsmen: 'Hunting Lions' or 'Swatting Flies'
Carol Harlow
6. The Politics of the Ombudsman: The Hong Kong Experience
Johannes Chan and Vivianne Wong
7. The Ombudsman and the Rule of Law
Benny Tai
8. The European Ombudsman and the Court of Justice of the European Union: Competition or Symbiosis in Promoting Transparency?
Milan Remac
9. The Rule of Law in the European Union: Standards of the Ombudsman, Judge, and Auditor
Alex Brenninkmeijer and Emma van Gelder
10. Ombudspersons in Developing Countries: The Case of Indonesia
Adriaan Bedner
11. The Transposition of the Ombudsman Model to the Human Rights Domain: Its Role as a Policy Entrepreneur
Carlos Alza Barco
12. Fifty Years of the Ombudsman in Africa
Victor Ayeni
13. Ombuds Institutions: Strengthening Gender Equality, Women's Access to Justice and Protection and Promotion of Women's Rights
Linda C. Reif
PART III: EVALUATION OF THE OMBUDSMAN
14. The Profile of Complainants: How to Overcome the 'Matthew Effect'?
Bernard Hubeau
15. How Do Complainants Experience the Ombuds Procedure? Detecting Cultural Patterns of Disputing Behavior - A Comparative Analysis of Users that Complain about Financial Services
Naomi Creutzfeldt and Ben Bradford
16. What Do Government Agencies Learn from the Ombudsman?
Chris Gill
17. Ombudsmen in Prisons: Reviewing and Reforming
Matthew Groves
18. The National Ombudsman and Proper Police Conduct
Yvonne van der Vlugt
19. The Use of Own-Initiative Powers by the Ombudsman
Laura Diez Bueso
20. Effectiveness and Independence of the Ombudsman's Own Motion Investigations: A Practitioner's Perspective from The Netherlands
Maaike de Langen, Emily Govers and Reinier Van Zutphen
PART IV: OMBUDSMAN OFFICE AND PROFESSION
21. Administering Access to the Public Ombuds Institution. A Case Study on the Austrian Ombudsman Board
Julia Dahlvik and Axel Pohn-Weidinger
22. Ombuds Can, Ombuds Can't, Ombuds Should, Ombuds Shan't: A Call to Improve Evaluation of the Ombudsman Institution
Anita Stumckhe
23. The Ombudsman in Australia: Flourishing, Expanding, Diversifying, Innovating
John McMillan
24. Ombudsman Values: A Guide to Practice
Robert Behrens
25. The 21st Century Ombudsperson: A Guarantor of Democracy
Manuel Lezertua
26. What's in a Name: A Discussion Paper on Ombud Terminology
Varda Bondy and Margaret Doyle
PART V: CONCLUSION
27. An Agenda for Future Ombudsman Research: Towards a General "Ombuds-Science"
Marc Hertogh and Richard Kirkham
Index
Foreword
Peter Tyndall
1. The Ombudsman and Administrative Justice: From Promise to Performance
Marc Hertogh and Richard Kirkham
PART I: FUNDAMENTALS OF THE OMBUDSMAN
2. The History and Evolution of the Ombudsman Model
Sabine Carl
3. Ombudsmen and Public Authorities: A Modest Proposal
Nick O'Brien
4. The Private Sector Ombudsman
Christopher Hodges
PART II: THE EVOLUTION OF THE OMBUDSMAN
5. Ombudsmen: 'Hunting Lions' or 'Swatting Flies'
Carol Harlow
6. The Politics of the Ombudsman: The Hong Kong Experience
Johannes Chan and Vivianne Wong
7. The Ombudsman and the Rule of Law
Benny Tai
8. The European Ombudsman and the Court of Justice of the European Union: Competition or Symbiosis in Promoting Transparency?
Milan Remac
9. The Rule of Law in the European Union: Standards of the Ombudsman, Judge, and Auditor
Alex Brenninkmeijer and Emma van Gelder
10. Ombudspersons in Developing Countries: The Case of Indonesia
Adriaan Bedner
11. The Transposition of the Ombudsman Model to the Human Rights Domain: Its Role as a Policy Entrepreneur
Carlos Alza Barco
12. Fifty Years of the Ombudsman in Africa
Victor Ayeni
13. Ombuds Institutions: Strengthening Gender Equality, Women's Access to Justice and Protection and Promotion of Women's Rights
Linda C. Reif
PART III: EVALUATION OF THE OMBUDSMAN
14. The Profile of Complainants: How to Overcome the 'Matthew Effect'?
Bernard Hubeau
15. How Do Complainants Experience the Ombuds Procedure? Detecting Cultural Patterns of Disputing Behavior - A Comparative Analysis of Users that Complain about Financial Services
Naomi Creutzfeldt and Ben Bradford
16. What Do Government Agencies Learn from the Ombudsman?
Chris Gill
17. Ombudsmen in Prisons: Reviewing and Reforming
Matthew Groves
18. The National Ombudsman and Proper Police Conduct
Yvonne van der Vlugt
19. The Use of Own-Initiative Powers by the Ombudsman
Laura Diez Bueso
20. Effectiveness and Independence of the Ombudsman's Own Motion Investigations: A Practitioner's Perspective from The Netherlands
Maaike de Langen, Emily Govers and Reinier Van Zutphen
PART IV: OMBUDSMAN OFFICE AND PROFESSION
21. Administering Access to the Public Ombuds Institution. A Case Study on the Austrian Ombudsman Board
Julia Dahlvik and Axel Pohn-Weidinger
22. Ombuds Can, Ombuds Can't, Ombuds Should, Ombuds Shan't: A Call to Improve Evaluation of the Ombudsman Institution
Anita Stumckhe
23. The Ombudsman in Australia: Flourishing, Expanding, Diversifying, Innovating
John McMillan
24. Ombudsman Values: A Guide to Practice
Robert Behrens
25. The 21st Century Ombudsperson: A Guarantor of Democracy
Manuel Lezertua
26. What's in a Name: A Discussion Paper on Ombud Terminology
Varda Bondy and Margaret Doyle
PART V: CONCLUSION
27. An Agenda for Future Ombudsman Research: Towards a General "Ombuds-Science"
Marc Hertogh and Richard Kirkham
Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Contents:
Foreword
Peter Tyndall
1. The Ombudsman and Administrative Justice: From Promise to Performance
Marc Hertogh and Richard Kirkham
PART I: FUNDAMENTALS OF THE OMBUDSMAN
2. The History and Evolution of the Ombudsman Model
Sabine Carl
3. Ombudsmen and Public Authorities: A Modest Proposal
Nick O'Brien
4. The Private Sector Ombudsman
Christopher Hodges
PART II: THE EVOLUTION OF THE OMBUDSMAN
5. Ombudsmen: 'Hunting Lions' or 'Swatting Flies'
Carol Harlow
6. The Politics of the Ombudsman: The Hong Kong Experience
Johannes Chan and Vivianne Wong
7. The Ombudsman and the Rule of Law
Benny Tai
8. The European Ombudsman and the Court of Justice of the European Union: Competition or Symbiosis in Promoting Transparency?
Milan Remac
9. The Rule of Law in the European Union: Standards of the Ombudsman, Judge, and Auditor
Alex Brenninkmeijer and Emma van Gelder
10. Ombudspersons in Developing Countries: The Case of Indonesia
Adriaan Bedner
11. The Transposition of the Ombudsman Model to the Human Rights Domain: Its Role as a Policy Entrepreneur
Carlos Alza Barco
12. Fifty Years of the Ombudsman in Africa
Victor Ayeni
13. Ombuds Institutions: Strengthening Gender Equality, Women's Access to Justice and Protection and Promotion of Women's Rights
Linda C. Reif
PART III: EVALUATION OF THE OMBUDSMAN
14. The Profile of Complainants: How to Overcome the 'Matthew Effect'?
Bernard Hubeau
15. How Do Complainants Experience the Ombuds Procedure? Detecting Cultural Patterns of Disputing Behavior - A Comparative Analysis of Users that Complain about Financial Services
Naomi Creutzfeldt and Ben Bradford
16. What Do Government Agencies Learn from the Ombudsman?
Chris Gill
17. Ombudsmen in Prisons: Reviewing and Reforming
Matthew Groves
18. The National Ombudsman and Proper Police Conduct
Yvonne van der Vlugt
19. The Use of Own-Initiative Powers by the Ombudsman
Laura Diez Bueso
20. Effectiveness and Independence of the Ombudsman's Own Motion Investigations: A Practitioner's Perspective from The Netherlands
Maaike de Langen, Emily Govers and Reinier Van Zutphen
PART IV: OMBUDSMAN OFFICE AND PROFESSION
21. Administering Access to the Public Ombuds Institution. A Case Study on the Austrian Ombudsman Board
Julia Dahlvik and Axel Pohn-Weidinger
22. Ombuds Can, Ombuds Can't, Ombuds Should, Ombuds Shan't: A Call to Improve Evaluation of the Ombudsman Institution
Anita Stumckhe
23. The Ombudsman in Australia: Flourishing, Expanding, Diversifying, Innovating
John McMillan
24. Ombudsman Values: A Guide to Practice
Robert Behrens
25. The 21st Century Ombudsperson: A Guarantor of Democracy
Manuel Lezertua
26. What's in a Name: A Discussion Paper on Ombud Terminology
Varda Bondy and Margaret Doyle
PART V: CONCLUSION
27. An Agenda for Future Ombudsman Research: Towards a General "Ombuds-Science"
Marc Hertogh and Richard Kirkham
Index
Foreword
Peter Tyndall
1. The Ombudsman and Administrative Justice: From Promise to Performance
Marc Hertogh and Richard Kirkham
PART I: FUNDAMENTALS OF THE OMBUDSMAN
2. The History and Evolution of the Ombudsman Model
Sabine Carl
3. Ombudsmen and Public Authorities: A Modest Proposal
Nick O'Brien
4. The Private Sector Ombudsman
Christopher Hodges
PART II: THE EVOLUTION OF THE OMBUDSMAN
5. Ombudsmen: 'Hunting Lions' or 'Swatting Flies'
Carol Harlow
6. The Politics of the Ombudsman: The Hong Kong Experience
Johannes Chan and Vivianne Wong
7. The Ombudsman and the Rule of Law
Benny Tai
8. The European Ombudsman and the Court of Justice of the European Union: Competition or Symbiosis in Promoting Transparency?
Milan Remac
9. The Rule of Law in the European Union: Standards of the Ombudsman, Judge, and Auditor
Alex Brenninkmeijer and Emma van Gelder
10. Ombudspersons in Developing Countries: The Case of Indonesia
Adriaan Bedner
11. The Transposition of the Ombudsman Model to the Human Rights Domain: Its Role as a Policy Entrepreneur
Carlos Alza Barco
12. Fifty Years of the Ombudsman in Africa
Victor Ayeni
13. Ombuds Institutions: Strengthening Gender Equality, Women's Access to Justice and Protection and Promotion of Women's Rights
Linda C. Reif
PART III: EVALUATION OF THE OMBUDSMAN
14. The Profile of Complainants: How to Overcome the 'Matthew Effect'?
Bernard Hubeau
15. How Do Complainants Experience the Ombuds Procedure? Detecting Cultural Patterns of Disputing Behavior - A Comparative Analysis of Users that Complain about Financial Services
Naomi Creutzfeldt and Ben Bradford
16. What Do Government Agencies Learn from the Ombudsman?
Chris Gill
17. Ombudsmen in Prisons: Reviewing and Reforming
Matthew Groves
18. The National Ombudsman and Proper Police Conduct
Yvonne van der Vlugt
19. The Use of Own-Initiative Powers by the Ombudsman
Laura Diez Bueso
20. Effectiveness and Independence of the Ombudsman's Own Motion Investigations: A Practitioner's Perspective from The Netherlands
Maaike de Langen, Emily Govers and Reinier Van Zutphen
PART IV: OMBUDSMAN OFFICE AND PROFESSION
21. Administering Access to the Public Ombuds Institution. A Case Study on the Austrian Ombudsman Board
Julia Dahlvik and Axel Pohn-Weidinger
22. Ombuds Can, Ombuds Can't, Ombuds Should, Ombuds Shan't: A Call to Improve Evaluation of the Ombudsman Institution
Anita Stumckhe
23. The Ombudsman in Australia: Flourishing, Expanding, Diversifying, Innovating
John McMillan
24. Ombudsman Values: A Guide to Practice
Robert Behrens
25. The 21st Century Ombudsperson: A Guarantor of Democracy
Manuel Lezertua
26. What's in a Name: A Discussion Paper on Ombud Terminology
Varda Bondy and Margaret Doyle
PART V: CONCLUSION
27. An Agenda for Future Ombudsman Research: Towards a General "Ombuds-Science"
Marc Hertogh and Richard Kirkham
Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.